As the Senior Product Designer on Home Services I have led a majority of the design execution, user research, and project prioritization since late 2020. A few key achievements from 2020—2022:
- I overhauled our stage and status tracking system, eliminating our dependency on Zendesk for grainular status tracking.
- I advocated for and designed a map view that gives our teams in the field a bird’s eye viewpoint of all the projects they are responsible for.
- I revamped our photo taking and gallery experience on mobile and iPad making it faster and increasing its usability.
- I helped reduce the time it takes to create and send project bids and contracts to a client by replacing a process that manually generates docs with one that is automated and editable.